CONDICIONES DE VENTA

Version 3 Oct 2026. These terms apply to every order we accept on or after that date. By ordering from us you accept these terms.

Key points

1. Orders by email or phone only; accepted only when we confirm them in writing (clause 3).
2. Kits and option packs are separate products and separate contracts (clause 4).
3. Our kits are self-assembly metal kits for adults (18+), not toys (clause 2).
4. Outside the UK you pay all import charges (clause 9).
5. Private customers may cancel within 14 days of delivery, but you book, insure and pay for the return, and we deduct our costs for unbagged, used or damaged parts (clause 13). Bespoke builds cannot be cancelled free of charge (clause 15).

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1. About us and these terms

1.1 We are Armortek Limited, registered in England and Wales, company number 06084164. Registered office: C/O Xeinadin, First Floor, Secure House, Lulworth Close, Chandler's Ford, SO53 3TL. Trading address: Four Dells Farm, Poles Lane, Otterbourne, Winchester, Hampshire, SO21 2DY, United Kingdom. VAT number GB887111314.

1.2 Contact: sales@armortek.co.uk; +44 (0) 1962 571 055 (09:00 to 15:00 UK time, Monday to Friday, except holidays); or post to our trading address.

1.3 You are a private customer if you buy as an individual, mainly for purposes outside your trade or business (for example a collector). You are a business customer if you buy for a business (for example a dealer, museum, film or display company).

1.4 Clauses 1 to 11 apply to everyone; clauses 12 to 16 to private customers, wherever they live; clauses 17 to 20 to business customers. You must be 18 or over to order from us.

1.5 These terms, our quotation and our written confirmation of your order are the whole contract. Anything we specifically agree in writing for your order wins over these terms. A business customer's own terms do not apply.

2. Our products

2.1 Our kits are self-assembly engineering kits of machined and cast metal parts, for adults with the tools, space and skill to build a large metal model. A large kit has about 1,400 parts. Please note before you order:

(a) some parts may need filing, fitting, drilling or adjustment — this is a normal part of building our kits, not a fault;

(b) parts are CNC-machined or cast and are deburred by vibratory finishing, so they may show light machining, tool, casting or finishing marks, including on faces that are hidden once the model is built. This is normal for a kit that you assemble and usually sand or paint, and it is not a fault;

(c) models may differ from the real vehicle, and weights and performance figures are approximate; photographs may show prototypes or painted models;

(d) built models can weigh well over 100 kg and have sharp edges and moving parts. They are not toys and not for anyone under 18; and

(e) radio equipment, batteries, tools and paint are included only if the product description says so.

2.2 You must follow the instructions and safety information supplied with each product, and you are responsible for building, using, storing and transporting your model safely and lawfully.

2.3 We may make minor changes to a product to improve it or to replace an unavailable part with one of equal quality. If a change would materially affect a product you have ordered, you may cancel that product for a full refund.

3. How the contract is made

3.1 We do not take orders through the website. Please order by email to sales@armortek.co.uk or by phone on +44 (0)1962 571 055. When you ask to buy, you make an offer to buy on these terms. A quotation from us is valid for 14 days unless it says otherwise.

3.2 A contract is formed only when we confirm your order to you in writing (an email is enough) or, if earlier, when we dispatch. An automatic acknowledgement, an invoice, or our receipt of your payment or deposit does not by itself accept your order. If an order reaches us through any online checkout, it is only an offer, and this clause still applies.

3.3 We may decline an order (for example if a product is unavailable or supplying you would break the law) and refund anything you have paid. If we accept an order at a price or description that contains an obvious error, we may end the contract and refund everything you have paid.

4. Kits and option packs are separate products

4.1 A kit is a complete product. When built, it is a finished model and does not need any option pack to be complete.

4.2 Each option pack (for example motion, sound or smoke) is a separate, optional product with its own price, instruction manual and safety sheet, and is normally dispatched separately.

4.3 Each kit and each option pack is a separate contract, even if you order them together. Whether a product is as described, of satisfactory quality and fit for purpose is judged on that product alone. A fault in, or cancellation of, one product does not give you the right to reject, return or cancel another, unless that other product is itself faulty or the law says otherwise.

4.4 A part is "used" once it has been worked on — filed, drilled, cut, fitted, bolted, glued, painted, wired or powered.

5. Prices and payment

5.1 Prices are in pounds sterling. The prices on our website exclude VAT. For delivery in the UK we add VAT at the current rate, and our invoice shows the price including VAT. For delivery outside the UK we do not charge UK VAT; if we cannot obtain proof of export (for example if you collect), we may charge UK VAT.

5.2 You must pay in full, in cleared funds, before we dispatch, unless we agree otherwise in writing. Ownership passes to you when we have been paid in full.

5.3 How to pay: by card, using the payment link in our invoice (no card fee); by bank transfer in pounds; or, by prior arrangement, by bank transfer in euros, US dollars or Australian dollars at the amount we quote, or by cheque on a UK bank.

5.4 Bank charges are yours. For every bank transfer you pay all charges — yours, any intermediary bank's and our bank's — so that we receive the full amount. Any shortfall must be paid before dispatch.

5.5 Refunds are made to the same payment method, in the same currency and amount you paid.

5.6 Payment plans may be agreed in writing case by case. This is not credit: we dispatch only when everything is paid.

5.7 If you do not pay an amount due within 14 days of our reminder, we may cancel the order. Clause 14 (private customers) or clause 18 (business customers) says what happens to money already paid.

6. Pre-orders

6.1 Some kits are sold before they are made, in limited batches. To pre-order you pay a reservation deposit of £700 (UK: including VAT; outside the UK: excluding UK VAT) unless our quotation says otherwise. Pre-orders are allocated in the order we accept them.

6.2 The deposit. Private customers get the whole deposit back if they cancel in time (clause 13). Business customers: see clause 18.2. Everyone gets the whole deposit back if we cannot go ahead with the kit or decline the order.

6.3 Price. If our costs rise substantially for reasons outside our control before we invoice the balance, we may increase the price. We will tell you first, and you may then cancel for a full refund.

6.4 Dates are estimates. If we cannot go ahead with a pre-order, we will refund everything you have paid; that is the full extent of our liability.

6.5 Balance. When your kit is ready we invoice the balance and delivery charge, payable within 14 days. We dispatch once it has cleared.

6.6 If the balance is not paid. If you do not pay the balance within 14 days of our reminder, we may cancel your order. We will then keep from your deposit the reasonable costs your non-payment has caused us (for example, the cost of re-allocating the kit to another customer), tell you what they are, and refund the rest. This does not affect your right to cancel under clause 13.

7. Bespoke builds and assembled models

7.1 We may agree to build, paint or modify a model for you (a "bespoke build"). Our quotation for it sets out your specification (for example variant, option packs, paint scheme, markings and finish) and the stage payments.

7.2 Each stage payment is due 14 days after we invoice it. We may pause work while a payment is overdue. Completion dates are estimates.

7.3 Changes to the specification apply only once we both agree them in writing, with any change to price and date.

7.4 Assembled models are shipped in a crate of about 200 kg. You must arrange suitable access and lifting equipment to receive it.

8. Delivery, risk and collection

8.1 We deliver worldwide by a carrier we choose, within 30 days of the contract unless we agree another date.

8.2 Deliveries need a signature. A kit comes in 1 to 5 boxes of about 25 kg, an option pack in one box of about 15 kg. Delivery is to the kerbside or ground floor. You must make sure someone can sign and that there are enough people or equipment to move the boxes safely.

8.3 If delivery fails because nobody signs, the address is wrong, access is unsafe or import charges are not paid, you must pay our reasonable costs of the goods coming back to us, storing them and redelivering them. If you do not arrange redelivery or collection within a reasonable time after we contact you, we may end the contract (clause 16.1; business customers clause 19.2).

8.4 Check your delivery. If the packaging is visibly damaged, sign for it as damaged, email us photographs straight away and keep all packaging.

8.5 Collection from our workshop is by prior agreement, with a collection charge stated in our quotation.

8.6 Risk passes to a private customer when you (or someone you name) receive or collect the goods; for business customers, see clause 19.1.

9. International orders

Outside the UK, you are the importer and you pay all import duty, import VAT, sales tax and customs or brokerage charges in your country. We cannot predict them. You must make sure the products may lawfully be imported and used in your country. We will not ship where this would break sanctions or export controls.

10. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control (for example fire, flood, pandemic, war, strikes, or carrier or supplier failure). If the delay is prolonged, either of us may cancel the affected order and we will refund what you have paid for products not delivered.

11. Trade marks, copyright and general terms

11.1 ARMORTEK and KOMPACT KIT are registered UK trade marks. Our designs, drawings, instructions, photographs and files are protected by copyright and design right. Buying a product lets you build, use, display and resell that product. You must not copy our parts, drawings, instructions or files (including by 3D scanning, CAD modelling, casting or machining), or use our name or logo to suggest we endorse you, without our written permission.

11.2 If you send us photographs of your model for publication, you allow us to use them free of charge in our marketing, credited where practical.

11.3 We use your personal information as set out in our Privacy Policy.

11.4 Complaints: please email sales@armortek.co.uk with your order details and photographs.

11.5 We may transfer the contract to another business; you may transfer yours only with our written agreement. If any part of these terms is invalid, the rest still applies. If we delay enforcing a term, we can still enforce it later.

11.6 Law and courts. These terms and every contract with us are governed by the law of England and Wales, wherever you live, and the courts of England and Wales have jurisdiction. Private customers in Scotland or Northern Ireland may also use their local courts, and nothing here removes any protection your home country's law gives you that cannot be set aside by agreement. For business customers, see clause 20.3.

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Private customers (wherever you live)

12. Your legal rights

12.1 We must supply goods that are as described, of satisfactory quality and fit for purpose. We give no guarantee beyond your legal rights, and nothing in these terms affects them (see Citizens Advice).

12.2 What is not a fault: the filing and fitting and the machining and finishing marks described in clause 2.1; damage caused by assembly errors, not following our instructions, modification, misuse, accident, parts or electronics not supplied by us, or tampering with sealed electronic units; and normal wear of tracks, gears, bearings, seals and batteries.

12.3 To claim, email us your order number, a description and photographs or video. We may ask you to send the part to us. If it is faulty we pay the reasonable return cost and will usually put things right by sending a replacement part. A fault in one product gives you remedies for that product only (clause 4.3).

12.4 Please contact us before sending anything back. We will confirm the address and how to pack and label the goods. If you return goods without doing so, you pay any extra cost this causes us.

13. Your right to cancel

13.1 You may cancel without giving a reason from our acceptance of your order until 14 days after the day you receive the goods. Each kit and option pack is a separate contract (clause 4), so the 14 days run separately for each.

13.2 To cancel, tell us clearly by email or post which order you are cancelling, before the 14 days end. You may use the form at the end of these terms, but you do not have to.

13.3 Return the goods to our trading address as soon as possible, and at the latest within 14 days after telling us. Please contact us before sending anything back. We will confirm the address and how to pack and label the goods. If you return goods without doing so, you pay any extra cost this causes us.

13.4 You book, pay for and insure the return, and must pack the goods securely, in their original packaging if you still have it. We recommend insuring the return and keeping proof of sending. Our kits cannot normally be returned by post. The return cost is about the same as our delivery charge for that product to your country — for our largest kits, up to about £180 within the UK and up to about £880 from Australia, New Zealand or Asia, at current carrier rates. From outside the UK it also includes export paperwork and any UK import duty, import VAT and clearance charges on the returned goods; ask us first and we will tell you how to label them as returned goods to keep these charges down. You must send the goods with all duties, taxes and charges paid by you (DDP, "delivered duty paid"); if we are charged any of them on a return, we may deduct them from your refund or ask you to repay them.

13.5 Your refund. We refund what you paid for the cancelled product, including the deposit and the cost of our cheapest standard delivery, within 14 days after we receive the goods back or you show us you have sent them (or within 14 days after you cancel, if we have not dispatched). Import charges you paid in your own country were not paid to us and are not refunded by us.

13.6 Deductions for loss in value. You may open the boxes and check the parts in their bags against the parts list, as you could in a shop. If you handle the goods more than that, we deduct the loss in value from your refund, up to the full price:

(a) parts taken out of their original wrapping, or mixed up: our reasonable cost of counting, checking and re-packing them;

(b) parts that are used (clause 4.4), damaged or missing, including damage from poor packing: for each part, our cost of remaking it or our spare-part price for it, whichever is lower; and

(c) if the goods can no longer be sold as new, the full loss in their value.

We tell you in writing what we have deducted and why. We make no deduction for faulty goods.

13.7 There is no right to cancel bespoke builds or other goods made to your specification (clause 15).

14. Your money if an order ends

Deposits and payments are refunded in full if you cancel under clause 13 (less the return cost and deductions in clause 13), if the order ends under clause 2.3, 6.3, 6.4 or 10, or if we decline your order. If we cancel because you did not pay (clause 5.7), we refund what you have paid less any loss your non-payment has caused us.

15. Bespoke builds: cancellation

There is no 14-day right to cancel a bespoke build, because it is made to your specification. If you tell us you no longer want it, we stop work as soon as we reasonably can and you must pay for the work done, the materials and parts ordered or set aside for your build that we cannot reasonably use elsewhere, and the profit we lose. We may keep your stage payments towards these amounts and refund or invoice the difference. If the order is only a service on a model you already own (for example painting it), you may cancel within 14 days of the contract, but if you asked us to start within that time you pay for work done before you cancelled.

16. Failed deliveries and our liability

16.1 If the contract ends after a failed or refused delivery (clause 8.3), we refund the price and standard delivery charge less our costs under clause 8.3 and any deduction under clause 13.6.

16.2 We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or our negligence. We are not responsible for loss caused by the matters in clause 12.2 or by how the model is built, modified or used by anyone other than us. We supply our products for private use and are not responsible for business losses.

16.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for your rights under the Consumer Rights Act 2015 or the Consumer Protection Act 1987, or for anything else the law does not allow us to limit.

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Business customers

17. Returns

17.1 Clauses 17 to 20 apply if you buy for a business. By placing a business order you confirm you are buying for your business.

17.2 You have no right to cancel an accepted order. We may, at our discretion, agree in writing to take back goods that are not faulty. If we do, you pay for and insure the return, and we deduct our reasonable costs of handling and restocking them, of checking parts not in their original wrapping, and of replacing used, damaged or missing parts (as in clause 13.6(b)).

18. Payment, deposits and cancellation

18.1 Payment is due in full before dispatch, without deduction or set-off. We may charge interest and compensation on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

18.2 £150 of a reservation deposit is non-refundable to cover our administration and bank charges. If you cancel a pre-order, or we cancel it because you did not pay, we keep £150 and refund the rest. You get the whole deposit back if the order ends under clause 2.3, 6.3, 6.4 or 10 or we decline it.

18.3 If you cancel a bespoke build, you pay for all work done, all materials and parts ordered for it and the profit we would have made; we may keep what you have paid towards that.

19. Delivery, risk and inspection

19.1 Risk passes to you when we hand the goods to the carrier, or when you collect. Delivery dates are estimates and we are not liable for delay.

19.2 If you do not take delivery, we may store the goods at your cost and, after giving you written notice, resell them and keep what you owe us from the proceeds.

19.3 You must inspect the goods and tell us in writing of any shortage, transit damage or visible defect within 5 working days of delivery.

20. Warranty, liability and law

20.1 For 12 months after delivery we will repair or replace (or, at our option, refund the price of) any part that is defective in materials or manufacture, unless the defect results from the matters in clause 12.2 or from work done on the part after delivery. This is your only remedy for defective goods, and the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are excluded as far as the law allows.

20.2 We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Our total liability for each order is limited to the price paid for that order. Any claim must be brought within 12 months after delivery. Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you resell our products, you must pass on our instructions and safety information, and you are responsible for your own statements to your customers.

20.3 English law applies, and the courts of England and Wales have exclusive jurisdiction.

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Cancellation form (private customers)

(Complete and return this form only if you wish to cancel the contract.)

To: Armortek Limited, Four Dells Farm, Poles Lane, Otterbourne, Winchester, Hampshire, SO21 2DY, United Kingdom — sales@armortek.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of
the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.