POLITIQUE DE CONFIDENTIALITÉ

Last updated: 28 Sep 2026

This policy explains how Armortek Limited uses personal information when you visit www.armortek.co.uk, contact us, buy from us or sign up for our newsletter. Our forum at forum.armortek.co.uk has its own privacy notice.

1. Who we are

Armortek Limited ("we", "us") is responsible for your personal information (the "controller").

• Registered in England and Wales, company number 06084164
• Registered office: C/O Xeinadin, First Floor, Secure House, Lulworth Close, Chandler's Ford, SO53 3TL, United Kingdom
• Trading address: Four Dells Farm, Poles Lane, Otterbourne, Hampshire, SO21 2DY, United Kingdom
• Email: sales@armortek.co.uk (please put "Privacy" in the subject line)
• Telephone: +44 1962 571 055, Monday to Friday, 09:00–15:00 UK time

2. What we collect and why

We collect information you give us (by email, telephone, post or our sign-up forms), information collected automatically when you use our website, and information from carriers, banks and payment providers about your delivery or payment.

What we collect	Why	Lawful basis
Name, email, telephone, postal and delivery addresses, messages, and (for business customers) business name and role	To answer enquiries and give quotes	Steps you ask us to take before a contract, or our legitimate interests in answering questions about our products
The above, plus order history, bespoke build specifications and payment schedules	To take, make, deliver and support your order, including invoices, customs paperwork and returns	Performance of our contract with you
Payment records: confirmation of card payments (we never see full card details), and the payer's name and account for bank transfers and cheques	To take payment and keep accounts	Contract; legal obligation (tax and accounting records)
Order and payment details	To check payments, prevent fraud, and meet sanctions and export rules before accepting an order	Legal obligation where the law requires it; otherwise our legitimate interests in preventing fraud and unlawful supply
Name of the person who signs for or collects a delivery	To prove delivery	Contract
Photos or videos of your model you send us	To show our products, with your permission	Our legitimate interests; you can ask us to stop using them in new material
Name, email and a record of your sign-up	To send our newsletter	Your consent, which you can withdraw at any time
IP address, browser and device type, pages viewed	To deliver our website and keep it secure	Our legitimate interests
Cookies and similar technologies (section 7)	To measure visits and the results of our advertising	Your consent where the law requires it; elsewhere our legitimate interests, with an opt-out
Any of the above	To report suspected crime, and to establish or defend legal claims	Legal obligation where it applies; otherwise our legitimate interests

Card payments. We send an invoice from our accounting system, Xero, with a link to pay through Stripe. You enter your card details with Stripe, not with us. Please never send card details by email.

We do not record telephone calls. We do not ask for identity documents or sensitive information (such as health or political views), and we do not make decisions about you by purely automated means. We send our newsletter only to people who have signed up for it. Where we rely on legitimate interests, we use only what we need, in ways you would expect, and you can object (section 6). If you do not give us the details we need, we may not be able to answer your enquiry or fulfil your order.

3. Who we share it with

We do not sell your personal information. We share it only with:

• Service providers who act for us under contract: Microsoft (email), Xero (accounting and customer records), Stripe (card payments), Shopify (our website, and payments if the website checkout is ever used), MailerLite (newsletter), our banks, accountants and IT support. Stripe also uses payment information under its own privacy policy, for example to prevent fraud.
• Carriers and customs: UPS and Royal Mail receive your name, address, telephone and email to deliver and obtain a signature; customs authorities receive what customs paperwork requires.
• Google and Microsoft, for analytics and advertising measurement (section 7), in some cases under their own privacy policies.
• The police, regulators and courts, where the law requires or where needed to prevent or detect crime or fraud.
• Professional advisers, and a buyer of our business if it is sold.

4. International transfers

Some providers store or access information outside the UK (for example Microsoft, Google, Stripe, Xero and Shopify in the USA or Canada, and MailerLite in the European Union), and deliveries and payments abroad involve carriers, customs and banks in other countries. We rely on UK adequacy regulations, the UK International Data Transfer Agreement or Addendum in the provider's terms, or the transfer being necessary to perform our contract with you. Ask us if you would like more detail.

5. How long we keep it

Information	How long
Orders, invoices, payments, delivery records and related correspondence	Six years after the end of the financial year of the order
Enquiries that do not lead to an order	Up to 3 years after our last contact
Photos or videos you send us	While we use them
Newsletter	Until you unsubscribe; we then keep your email on a "do not contact" list
Website analytics (Google Analytics)	14 months

We may keep information longer if we need it for a complaint, claim or investigation, or the law requires it.

6. Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or transfer it to you or another organisation. You can object to uses based on our legitimate interests, and to direct marketing at any time. Where we rely on consent (the newsletter and cookies), you can withdraw it at any time. Some rights apply only in certain circumstances; for example, we must keep tax and accounting records.

To use any right, email sales@armortek.co.uk. We may need to confirm who you are. We will reply within one month, or tell you if we need up to two months more for a complex request. There is normally no charge. To unsubscribe from the newsletter, use the link in any newsletter.

7. Cookies

Cookies are small files stored on your device. Some are needed to make our website work and are always set. Where the law requires your agreement, including in the UK and the European Economic Area, our cookie banner asks first, and analytics and marketing cookies are used only if you accept. You can change your choice at any time with "Cookie preferences" at the bottom of any page, or in your browser's settings. Elsewhere the banner may not be shown; you can still refuse these cookies through "Cookie preferences" or your browser.

Tool	What it does	Type
Shopify	Runs the website, remembers your country, currency and cookie choices; Shopify's own visit and marketing statistics	Needed; analytics; marketing
MailerLite, with Google reCAPTCHA	Newsletter sign-up form and pop-up, and spam protection for the form	Needed
Google Analytics	Counts visits and shows how the site is used	Analytics
Google Merchant Center (through Shopify's Google channel)	Measures visits from our product listings on Google	Analytics
Google Ads	Measures the results of our Google adverts	Marketing
Microsoft Advertising	Measures the results of our Bing adverts	Marketing
Microsoft Clarity	Records how visitors use our pages (clicks, scrolling and session replays, with anything typed into forms hidden) so we can improve the site	Marketing

These cookies last from one day to two years. Our contact page shows a Google map, and our pages load fonts and code from Google, Cloudflare and MailerLite; these providers receive your IP address to deliver that content.

8. Age and security

Our products and website are for adults aged 18 and over; we do not knowingly collect information about anyone younger. We use appropriate measures to protect your information and choose providers who do the same.

9. Complaints

If you are unhappy with how we have handled your information, please tell us first, by email or by post to our trading address. We will acknowledge your complaint within 30 days and tell you the outcome. You can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113) or, in the European Economic Area, to your local data protection authority.

10. Changes

We may update this policy. The current version will always be on this page with the date it was last updated. If we make a significant change to how we use information you have already given us, we will tell you where appropriate.